Privacy Policy

Stirling Visuals ("we," "us," or "our") operates the website stirlingvisuals.com and runs advertising campaigns on platforms including Facebook and Instagram (Meta). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. By using our website, submitting a lead form, or otherwise providing us your information, you agree to the practices described here.

1. Information We Collect

Information you provide directly. When you fill out a lead form (including Instant Forms on Facebook or Instagram), contact form, booking page, or email us, we may collect:

• Full name
• Email address
• Phone number
• Business name and business details
• Your answers to qualifying questions (for example, your monthly revenue range or your biggest marketing challenge)
• Any other information you choose to share with us

Information collected automatically. When you visit our website or interact with our ads, we and our service providers may automatically collect:

• IP address and approximate location
• Device and browser type
• Pages viewed, links clicked, and time spent on the site
• Referring website or ad
• Cookie identifiers and similar tracking data

2. Tracking Technologies (Including the Meta Pixel)

We use cookies and similar technologies, including the Meta Pixel, to measure the performance of our advertising, understand how visitors use our website, build audiences for advertising, and improve our services. The Meta Pixel may collect information about your device and your actions on our site and share it with Meta Platforms, Inc. in accordance with Meta's own data policies.

You can control cookies through your browser settings and can opt out of certain ad tracking as described in Section 7.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and contact you about our services, including by phone, email, or text message
• Schedule and confirm calls or appointments you request
• Assess whether our services are a fit for your business
• Send you relevant information, follow-ups, and marketing communications (you can unsubscribe at any time)
• Operate, measure, and improve our advertising campaigns
• Improve our website and services
• Comply with legal obligations

4. Who We Share Your Information With

We do not sell your personal information. We share it only with:

• Service providers that help us operate our business, such as advertising platforms (Meta Platforms, Inc.), customer relationship management (CRM) and scheduling software, email and text messaging providers, and analytics tools. These providers process your information on our behalf and under their own privacy and security obligations.
• Legal authorities if required by law, court order, or to protect our legal rights.
• A successor business in the event of a merger, acquisition, or sale of assets, in which case this policy will continue to apply to your information.

5. How Long We Keep Your Information

We keep personal information only as long as needed for the purposes described above, to maintain our business records, and to meet legal requirements. When information is no longer needed, we delete it or anonymize it.

6. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Ask us to correct or update it
• Ask us to delete it
• Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us using the details in Section 10. We will respond within a reasonable timeframe and in accordance with applicable law, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

7. Opting Out of Tracking and Marketing

• Email: click the unsubscribe link in any marketing email we send.
• Phone or text: reply STOP to any text, or tell us during a call, and we will stop contacting you for marketing purposes.
• Cookies: adjust your browser settings to block or delete cookies.
• Meta ads: you can manage how Meta uses your data for advertising in your Facebook or Instagram Ad Preferences settings.

All commercial electronic messages we send comply with Canada's Anti-Spam Legislation (CASL), and we only send them where we have your consent or another lawful basis.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data against unauthorized access, loss, or misuse.

9. Children's Privacy

Our website and services are intended for business owners and professionals. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact:

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version. Continued use of our website or services after changes are posted means you accept the updated policy.